sonna101 Terms and Conditions
This document sets out in detail all legal terms applicable to the use of the sonna101 platform, including user rights and responsibilities, and policies related to gaming.
Introduction and Consent
sonna101 is an online gaming and casino platform operated specifically for users in Bangladesh. These terms and conditions ("Terms") form a binding legal agreement between you and sonna101.
By accessing our website, registering an account, or using any of our services, you are considered to have read, understood, and agreed to these Terms. If you do not agree with these Terms, please refrain from using our platform.
These Terms must be read together with the sonna101 Privacy Policy and Responsible Gaming Policy, which form an integral part of this document.
Eligibility Requirements
2.1 Age Requirement
To open an account on sonna101 and use any gaming services, you must be at least 21 years of age. All services on this platform are strictly prohibited for minors.
We may request valid identification for age verification at any time. Providing false information about your age will result in immediate account closure, and the associated balance may be forfeited.
2.2 Geographic Restrictions
This platform is operated with a focus on users in Bangladesh. Users are responsible for confirming that participation in online gaming is lawful under the local laws of their location.
2.3 One Account Per Person
Each individual may hold only one account. Opening multiple accounts by the same person is strictly prohibited. In such cases, all associated accounts will be closed.
Account Registration and Security
3.1 Registration Information
At the time of account registration, you must provide accurate, complete, and up-to-date information. sonna101 reserves the right to close the account and forfeit deposited funds if false or misleading information is provided.
3.2 Password and Confidentiality
It is your responsibility to keep your account login details completely confidential. Sharing login details with unauthorized persons is prohibited. If you believe the security of your account has been compromised, contact our support team immediately via 24/7 live chat.
3.3 Identity Verification (KYC)
sonna101 reserves the right to verify a user's identity at any time as part of maintaining a secure environment. The following information may be requested:
- Copy of national identity card
- Document proving date of birth
- Proof of ownership of the payment account used
- Proof of address (utility bill or bank statement)
Withdrawal requests may be placed on hold until KYC verification is complete.
Deposit and Withdrawal Policy
4.1 Deposit Rules
The minimum deposit amount on sonna101 is ৳300. We currently accept the following payment methods:
- bKash
- Nagad
- Rocket
All deposit transactions are processed in Bangladeshi Taka (BDT / ৳). Deposits must be made using a payment account registered in your own name. Deposits from third-party accounts are not accepted.
4.2 Withdrawal Rules
The minimum withdrawal amount is ৳800. Withdrawal requests are generally processed within 1 hour. Withdrawals can only be made to the same payment method used for the original deposit.
KYC verification must be completed and applicable bonus wagering requirements must be met before a withdrawal can be made.
4.3 Transaction Security
All financial transactions are secured using SSL encryption technology. sonna101 will never ask for your payment PIN or OTP. If anyone requests such information, treat it as a fraud attempt and contact us.
Bonuses and Promotional Offers
5.1 Welcome Bonus
New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. For example:
- Deposit ৳1,000 and receive a ৳1,000 bonus — total balance will be ৳2,000
- Deposit ৳12,000 or more and receive the maximum bonus of ৳5,000 — total balance will be ৳17,000
5.2 Wagering Requirements
After receiving the welcome bonus, a 15x wagering requirement must be met before it can be withdrawn. This means you must place bets equal to 15 times the bonus amount.
Before the wagering requirement is met, only the deposited portion is withdrawable; winnings earned from the bonus cannot be withdrawn until wagering is complete.
5.3 General Bonus Terms
- A bonus offer cannot be claimed more than once per person, household, device, or IP address.
- sonna101 reserves the right to change the terms of a bonus offer. Notice of any changes will be published on the platform.
- If sonna101 suspects fraudulent use of a bonus, it reserves the right to cancel the relevant bonus and suspend the account.
- sonna101 has the final authority to determine whether any bonus promotion applies to a particular individual.
VIP Program and Rewards
The sonna101 VIP program has five tiers — Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback benefit at each tier is as follows:
- Bronze tier — up to 0.2% weekly cashback
- Silver tier — up to 0.4% weekly cashback
- Gold tier — up to 0.6% weekly cashback
- Platinum tier — up to 0.8% weekly cashback
- Diamond tier — up to 1.0% weekly cashback
VIP tier progression depends on consistent activity and wagering on the platform. Cashback is added to the account within a set timeframe each week. For any questions about VIP benefits, contact us via 24/7 live chat.
Wagering requirements may also apply to VIP cashback and rewards. Details will be stated in the specific terms of each offer.
Prohibited Activities
The following activities are strictly prohibited while using the sonna101 platform:
- Operating multiple accounts for the purpose of bonus abuse or bonus exploitation
- Conducting transactions involving money laundering or illegal funds
- Attempting to hack, cheat, or manipulate the platform's software in any way
- Using another user's account or attempting to steal their information
- Playing games using third-party bots, automated software, or artificial intelligence
- Spreading harmful comments or false information against the platform
If any of the above activities are identified, sonna101 reserves the right to close the account without notice, forfeit the balance, and take necessary legal action.
Responsible Gaming and Self-Exclusion
sonna101 places the highest importance on responsible gaming. We believe gaming is a form of entertainment and should never be used as a solution to financial problems.
8.1 Setting Deposit Limits
Users can set their daily, weekly, or monthly deposit limits. Reducing a limit takes effect immediately; increasing a limit is subject to a specified waiting period.
8.2 Self-Exclusion Feature
If you feel that gaming is becoming a problem for you, you can contact our support team to have your account suspended for a specified period. No promotions or incentives will be sent during the self-exclusion period.
For more information, please read our Responsible Gaming page.
Intellectual Property and Content
All content on the sonna101 platform — logos, trademarks, graphics, designs, software, and written material — is protected under the intellectual property rights of sonna101 or its licensors.
Users may view content for their own personal, non-commercial purposes. However, any copying, distribution, modification, or republication requires prior written permission from sonna101.
Game software from various providers such as Pragmatic Play, JILI, PG Soft, Spribe, and others is operated under their respective licenses. The content of these games is the property of the respective providers.
Limitation of Liability
sonna101 is committed to operating a safe and reliable platform. However, sonna101's liability is limited in the following circumstances:
- Issues arising from internet connection disruptions or technical faults
- Delays caused by service disruptions from third-party payment providers
- Situations arising from software faults of game providers
- Outcomes resulting from a user's own negligence or intentional misconduct
- Force Majeure situations such as natural disasters or government directives
In no circumstances shall sonna101's total liability exceed the total amount of funds deposited in the relevant user's account.
Account Closure and Suspension
11.1 Closure at the User's Request
Any user may request the closure of their account at any time via 24/7 live chat. Any eligible balance remaining in the account may be withdrawn before closure; however, bonuses without completed wagering requirements will be considered void at the time of closure.
11.2 Closure or Suspension at sonna101's Initiative
sonna101 reserves the right to suspend or permanently close an account in any of the following circumstances:
- Any violation of these Terms
- Fraudulent activity or suspicious behavior
- Failure to complete KYC verification
- Evidence that the user is a minor
- Prolonged inactivity (extended period with no login or transactions)
Complaints and Dispute Resolution
If you have a complaint, please contact our support team first. We provide support in Bengali via 24/7 live chat. To contact us by email: [email protected]
After receiving a complaint, we will review it as promptly as possible and take the necessary steps. More complex matters may take additional time to resolve. In all cases, we are committed to providing a fair and transparent solution.
In matters of dispute resolution, the administrative decisions of sonna101 shall be considered final, unless applicable law dictates otherwise.
Privacy and Data Protection
sonna101 gives the highest priority to the protection of users' personal information. We keep your information secure using SSL encryption and modern security technologies.
Read our Privacy Policy to learn in detail about how your personal information is collected, used, and stored.
We never sell your personal information to third parties. Information is shared only with partners necessary for providing services and within the limits of applicable law.
Changes to Terms
sonna101 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will provide users with appropriate notice through the platform or to their registered email.
If you continue using the platform after any changes, you will be considered to have accepted the revised terms. Therefore, it is recommended that you review this page regularly.
Related Policies
Read the Privacy Policy
Learn how your information is kept secure.
Privacy Policy →⚠ For persons aged 21 and above only. Gambling can carry a risk of addiction — play responsibly.