Your privacy is our responsibility
Learn transparently how your personal information is collected, stored, and kept secure on the sonna101 platform.
This Privacy Policy ("Policy") is issued by the sonna101 platform ("sonna101", "we", "our") and explains how we manage your personal information when you use our website (sonna101.cam) and related services. By using this platform, you are considered to have accepted the terms of this Policy. Our services are intended only for persons aged 21 or older.
sonna101 believes that you should have full control over your personal information. We keep your data secure using SSL encryption and modern security technology. This Policy provides detailed information about your rights, our responsibilities, and how personal information is processed.
What information we collect
Information provided at registration
When you create an account on sonna101, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form)
- Payment method details (bKash, Nagad, or Rocket number)
- Documents required for identity verification (if requested)
Automatically collected information
The following technical information may be collected automatically while you use our platform:
- IP address and device type
- Browser type and version
- Login time and session duration
- Cookies and similar tracking technologies
- Gaming activity and transaction history
Financial transaction information
The following information is recorded to process financial activity on our platform:
- Deposit and withdrawal amounts and dates
- Payment method used
- Transaction reference numbers
- Use of bonuses and promotional benefits
- Account balance history
Purpose of data use
The purposes for which we use your information
sonna101 uses the information collected from you only for legitimate and necessary purposes. These purposes are as follows:
Account management
Your information is used to create, verify, and keep your account secure. This includes login security and identity verification.
Payment processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, and Rocket.
Customer support
Your information is used to resolve issues, answer questions, and provide 24/7 assistance.
Fraud prevention
Data is analysed to ensure account security and to detect and prevent any suspicious activity.
Platform improvement
Data is analysed to improve the user experience, develop new features, and enhance platform performance.
Relevant communications
Contact details are used to send important updates, account-related notifications, and legitimate promotional information.
Cookies and tracking technologies
Cookie usage policy
The sonna101 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
We use the following types of cookies:
- Essential cookies: These are required for the basic functioning of the platform, such as maintaining login sessions and ensuring security. Without these cookies the site cannot work properly.
- Functional cookies: These remember your preferences and settings, such as language preference, so you do not have to set them up again each time you log in.
- Analytics cookies: These help us understand how users interact with the site so we can further improve the experience. This information is analysed in aggregate and does not identify individuals.
You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.
Sharing information with third parties
Data disclosure policy
sonna101 never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment processing providers: The minimum necessary information is shared to complete transactions via bKash, Nagad, and Rocket. These providers operate under their own privacy policies.
- Legal obligations: Information may be provided in response to a legal directive, court order, or request from a regulatory authority.
- Fraud prevention: Relevant information may be shared with the appropriate authorities to help prevent fraud or criminal activity.
- Technology service providers: We work with trusted technology partners to operate the platform. They operate under strict confidentiality agreements and may not use your information for any other purpose.
Outside the circumstances mentioned above, your personal information will not be disclosed to anyone without your explicit consent.
Data security measures
Technical security
We use industry-standard security measures to keep your information safe:
- All data transmission is secured through SSL/TLS encryption
- Passwords are encrypted and stored using advanced hashing algorithms
- Financial information is stored separately on secured servers
- Regular security audits and vulnerability assessments are conducted
- Suspicious activity is monitored automatically
Organisational security
Alongside technical measures, we take the following organisational security steps:
- Only authorised personnel may access personal information
- All staff are trained on privacy and data protection
- Data access is logged and reviewed regularly
- A rapid response plan is in place for any data breach
- Third-party partners are bound by strict confidentiality agreements
Data retention period
How long your information is kept
sonna101 retains your information only for as long as it is necessary or legally required. The retention period depends on the type of information and the purpose for which it was collected:
- Active account data: All information is retained for as long as the account remains active.
- Closed account data: Even after an account is closed, financial transaction information may be retained for a specified period for legal and regulatory reasons.
- Log files: Technical logs and analytics data are retained for a limited time and then deleted automatically.
- Marketing data: If you opt out of marketing communications, the relevant information is deleted within a reasonable time.
Once the required retention period has passed, your information is securely deleted or anonymised.
Your rights and choices
Your rights regarding personal information
As a user of sonna101, you have the following rights regarding your personal information. To exercise these rights, please contact our support team:
Right to access
You can find out what information we hold about you and request a copy of it.
Right to rectification
If any of your information is incorrect, you can request that it be corrected.
Right to erasure
In certain circumstances you can request that your personal information be deleted, though legal obligations may limit this right.
Right to restrict processing
You can request that the processing of your information be restricted for specific purposes.
Right to opt out of marketing communications
You can unsubscribe from promotional emails or notifications at any time.
Right to data portability
You can request to receive your personal information in a structured, commonly used format.
Protection of minors
Age verification and child protection policy
The sonna101 platform is intended only for persons aged 21 or older. We do not knowingly collect or process information from anyone under the age of 21.
An age verification process is followed at registration. If a user registers by providing a false age and this is later proven, the account will be closed immediately and the related information will be deleted.
If you believe that a minor has registered on our platform, please notify our support team immediately.
Policy changes and updates
Process for changes to the privacy policy
sonna101 reserves the right to change or update this Privacy Policy as necessary. For any significant changes, we will take the following steps:
- The "Last updated" date at the top of the page will be changed
- Registered users will be notified of important changes by email
- A notice will be displayed on the platform
If you continue to use the platform after the updated policy has been published, you are considered to have accepted the updated policy. We therefore recommend reviewing this page regularly.
Contact us
Privacy-related enquiries
If you have any questions, concerns, or requests regarding your personal information, please get in touch with us. Our team will respond to your request as quickly as possible.
24/7 Live Chat — Support in Bengali
To process your request, we may need to verify your identity to ensure that information is provided to the correct person.
Disclaimer: This Privacy Policy applies to the sonna101 platform ("sonna101.cam"). We are not responsible for the privacy policies of third-party links or services. By using our platform, you acknowledge that you have read, understood, and accepted this Policy.